Encage U, operated by iTransApp Solutions, is a marketplace that connects customers with independent home-service professionals (electricians, plumbers, AC technicians and more). We do not sell or ship physical goods. Every booking is a service carried out in person at the address the customer gives, and provider memberships are digital. This policy explains how and when services are delivered.
Nothing is shipped by post or courier, and no shipping charges apply. Where a job needs materials or spare parts (for example a switch, pipe or capacitor), the professional brings or buys them for that job and agrees the cost with the customer directly; they are not sold or shipped by Encage U.
Services are delivered in person at the location the customer chooses when posting a job, by pinning it on the map in the app. Professionals only receive jobs inside the working area they have set. Encage U currently operates in India.
| Step | What happens |
|---|---|
| 1. Post a job | The customer describes the work, picks the location and a preferred time. |
| 2. Quotes | Nearby professionals for that trade send quotes in the app. |
| 3. Book | The customer accepts a quote. The booking time agreed in the app is the delivery time. |
| 4. On the way | At booking time the professional confirms and marks “On the way”. The customer can follow their live location in the app. |
| 5. Work done | The professional completes the job at the customer’s address. |
| 6. Confirm delivery | The customer shares the completion code shown in their app with the professional. Entering it confirms the service was delivered. For in-app payments, the money is released to the professional only after this step. |
If a professional is running late they can update the customer through in-app chat. If a professional does not turn up or the service is not delivered, the customer can raise a dispute from the app, and any in-app amount paid for that job is refunded in full as described in our Refund & Cancellation Policy.
For any question about a booking or its delivery, use Account → Help & support in the app, or email transapp99@gmail.com with your registered phone number and job details. We respond within 2 business days. See also our Contact page.