Refund & Cancellation Policy

Encage U — Home Services Marketplace · Last updated: 31 July 2026

Encage U connects customers with independent service providers. This policy explains cancellations and refunds for bookings made through the app. It applies to in-app payments; amounts paid directly (cash/UPI) to a provider are settled between you and the provider and are outside our refund process.

1. Cancelling a job request

Before you engage a provider — you can cancel a posted job at any time at no charge.
After you engage but before work begins — you may cancel; any in-app amount paid is refundable minus the non-refundable platform fee (see §3), unless the provider has already incurred costs (e.g. travel, materials), which may be deducted.
After work has begun or completed — cancellation is generally not possible; raise a dispute instead (see §4).

2. Refund timelines

Situation	Refund	Timeline
Cancelled before provider engaged	Full (no charge taken)	Immediate
Cancelled after engaging, before work	Amount paid, less platform fee & any provider costs	5–7 business days
Provider no-show / job not delivered	Full refund of the in-app amount	5–7 business days
Quality dispute (approved)	Partial or full, per review	5–7 business days after resolution

Approved refunds are returned to your original payment method via our payment processor (Razorpay). Bank posting times may add a few days.

3. Platform fee

The 5% platform reference fee on in-app payments is non-refundable, except where a job is cancelled before the provider is engaged, or where required by law.

4. Disputes

If a service was not delivered as agreed, contact us within 48 hours of the scheduled completion with your job details. We review disputes fairly and may issue a partial or full refund based on the evidence from both parties.

5. How to request a refund

Use Account → Help & support in the app, or email transapp99@gmail.com with your registered phone number and the job details. We respond within 2 business days.

6. Provider subscriptions

Yearly provider memberships are non-refundable once activated, except within 48 hours of purchase if no paid lead benefit has been used.