Privacy Policy

Encage U — Home Services Marketplace · Last updated: 30 July 2026

This Privacy Policy explains how Encage U ("we", "us", "the app") collects, uses, shares and protects your personal information when you use the Encage U Customer and Service Provider apps and related services (the "Service"). By using the Service you agree to this Policy.

1. Who we are

Encage U operates an on-demand home-services marketplace that connects customers with local service providers (electricians, plumbers, carpenters, painters, gardeners, masons and other trades). Contact: transapp99@gmail.com.

2. Information we collect

At sign-up we collect only the details below. This data is used within the Encage U app only — to run the service and connect you with the matched provider/customer — and is never sold.

Data	Examples	Why we collect it
Email address	Your email	Account identity, receipts and important service notices
Postal address	Service/job address, area, city	Match you with nearby providers and let the provider reach the job location
Name & mobile number	Name; phone + one-time password (OTP)	App functionality: sign-in by phone verification and to display who you are to the matched party

Mobile number is used for OTP sign-in; name is shown to the party you engage. We do not knowingly collect data from children under 18 — the Service is intended for adults.

3. How we use your information

To register and authenticate you via mobile OTP.
To connect customers and providers, share job requests, quotes and the agreed job address/contact.
To process payments, apply the platform reference fee, and pay providers via our payment processor.
To verify service providers (document review) and display trust signals.
To provide support, prevent fraud and abuse, and comply with law.

4. How we share information

Between customers and providers: when you engage a job, we share the necessary details (name, job address, contact number, job description/photos) with the matched provider so the work can be done.
Payment processor (Razorpay): payment and payout details are processed by Razorpay under its own terms. We do not store full card numbers on our servers.
Service providers to us: hosting, SMS/OTP delivery, analytics and crash reporting.
Legal: where required by law or to protect rights, safety and property.

We do not sell your personal data.

5. Location & permissions

With your permission the app uses location to find nearby providers/leads and to show live tracking. You can grant or revoke location, camera and notification permissions at any time in your device settings; some features may not work without them.

6. Data retention

We keep your information for as long as your account is active and as needed to provide the Service, resolve disputes, and meet legal/tax obligations. You may request deletion (see Section 8).

7. Security

We use technical and organisational measures (encrypted transport, access controls) to protect your data. No method of transmission or storage is 100% secure, but we work to protect your information.

8. Your rights & choices

Access, correct or update your profile in the app.
Request a copy or deletion of your data by emailing transapp99@gmail.com.
Manage permissions and push notifications in device settings.

Account/data deletion request: email us or use the in-app Account → Help & support option; we action verified requests within 30 days.

9. Changes to this policy

We may update this Policy from time to time. Material changes will be notified in-app or by other means. The "Last updated" date above reflects the current version.

10. Contact

Questions about this Policy or your data: transapp99@gmail.com.